virgin media

Started by: PeterP (9039)

Decided after being with virgin (from when it was telewest com.)to change to sky has for what I want it is about £20 a month cheaper.Was sent my bill for feb which includes broadband+phone rental for march £27-40.Tried to phone them but got throu to india/pakistan speaking to someone who could barely speak english give up in the end.Managed to find a e-mail address and sent a e-mail to explain I had payed in ADVANCE for B/B+phone and would be leaving them on the25th feb.Reply must pay total bill and any refund would be paid back after 45DAYS.I stopped the direct debit sent them a cheque for bill less £27-40told them if there was any amount owed send me a bill 45DAYS after receiving my cheque.Waiting to see what happens next.

Started: 25th Feb 2012 at 07:24
Last edited by ppnw38817: 25th Feb 2012 at 12:28:11

Posted by: veg grower (inactive)

I've been debating whether to switch from Virgin to SKY. I am paying quite a bit, but have all Sports channels and all Channels apart from films. When I ring to try and negotiate a new package, all I get is 'you have the best deal for your package' bla de bla. No complaints with the broadband though....

Replied: 25th Feb 2012 at 10:07

Posted by: tuddy (1184)

Nice one P, let us know what their reply is.

Replied: 25th Feb 2012 at 11:49

Posted by: veg grower (inactive)

To add - just had a letter through the door from Virgin Media saying 'unfortunately we will have to increase your bill by £3.50'. Time to ring SKY I think.

Replied: 25th Feb 2012 at 13:39

Posted by: veg grower (inactive)

Thanks for that TOM.

Replied: 25th Feb 2012 at 16:33

Posted by: baker boy (15586)

virgin gave me a £10 discount a month ,but it was only because i had not used their tv service for two years ,would not refund my excess payments ,when the contract is up next september they out of the window.

Replied: 26th Feb 2012 at 00:11

Posted by: PeterP (9039)

When I phoned virgin to cancel was offered my bundle for £1 cheaper than sky.When I asked why was I not offered this 3-4yrs ago at a saving to me of at least £240 a year?
Was told we have millions of customers and they cannot contact everyone with deals even if you have been a customer since the days of telewest communications.You have to ask yourself by how much can virgin and other broadband companies drop their prices and still make a profit

Replied: 26th Feb 2012 at 08:33
Last edited by ppnw38817: 26th Feb 2012 at 11:40:23

Posted by: veg grower (inactive)

Quite a bit I would imagine - especially with their call centre being in bloomin Bangalore!

Replied: 26th Feb 2012 at 09:10

Posted by: PeterP (9039)

Received final amended bill yesterday to be payed by 19th march only for one weeks rental probably from date in month I origionaly took out my contract to date I finished with virgin media. After playing virgin at their own game its surprising what they can do,no advanced payement and refund in 45 days just a bill for what I owe them

Replied: 2nd Mar 2012 at 08:45

Posted by: gazzer (383)

I agree but the broadband keeps me with Virgin , such a good service but at a price

Replied: 3rd Mar 2012 at 10:37

Posted by: PeterP (9039)

Never had any problems with virgin but got too expenive for what I wanted plus raising their prices again.There are cheaper broadband services than virgin plus special offers.Sometimes even in the middle of a contract it pays to look at other providers and add up the savings if any by paying off your provider and changing to a new provider.In my case been with virgin for years but got FREE broadband with Sky for 6months so in 1st year savings of £300 minimum against my virgin package including the free broadband and calls.

Replied: 3rd Mar 2012 at 10:59

Posted by: moodysue (inactive)

I just dumped VM and gone to TalkTalk... up to now its the best thing I ever did.... if that changes I will let you know

Replied: 18th Mar 2012 at 13:27

Posted by: mache (inactive)

next thing for me after virgin media was victim support

Replied: 18th Mar 2012 at 13:31

Posted by: moodysue (inactive)

same here mache.... they extract the urine good and proper

Replied: 18th Mar 2012 at 13:38

Posted by: veg grower (inactive)

sue - do you have TV services too or just phone/broadband?

Replied: 19th Mar 2012 at 07:23

Posted by: darren (inactive)

VM for broadband is the best especially if you like to upload and download files and music.

I always had VM broadband/Phone and Sky for TV.

Since moving I can only have BT or Sky for everything and it's nowhere near as good. But ADSL Broadband cant do the same speeds and so on... But nothing I can do about it

Replied: 19th Mar 2012 at 08:40

Posted by: bentlegs (4737)

Had no landline for 2 weeks + keeploosing internet explorer, they have promised twice to send an engineer,Due today, if he doesn't come it's off to Sky,

Replied: 15th May 2012 at 14:42

Posted by: moodysue (inactive)

They left me without landline for nearly 3mnth all over the Christmas period. That was after 4 engineers and a promise to send out ground crew for a blockage, which they said was due to the gasboard laying a pipie over my cable.... it all ended with yet another engineer coming out and fixing the box inside the house.... so 5 engineers and 3mnth later they fixed the landline in less than 15mins.... I dropped them like a hot potato as was sick to death of one problem after another with either one service or another not working.... and yet the bills kept coming right on time....they are a complete waste od space.

Replied: 19th May 2012 at 10:06
Last edited by moodysue: 19th May 2012 at 10:07:30

Posted by: veg grower (inactive)

I haven't come to a decision yet, I'm looking at several options. I rang Virgin a few weeks ago and told them I wasn't happy but they hardly batted an eyelid. In the last couple of days they have rang me twice to discuss my account. Well, I have asked them to ring back - at a time when it is convenient to me! It will give me time to get my facts and figures together for when they ring back on Monday.

Replied: 19th May 2012 at 14:40

Posted by: bentlegs (4737)

The Landline goes off at 6-30pm every night,getting fed up with Virgin,wn4,

Replied: 24th May 2012 at 19:47


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