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Barclay's ( Not so friendly ) Bank

Started by: GOLDEN BEAR (4744) 

We had the misfortune to have to visit Barclay's Bank in Wigan Today, we had not been in for quite awhile and were utterly shocked by the attitude of a member of staff... We wanted to pay a bill at the huge counter at the back ,and were told that is only for business people now ... So we were directed to just 2 two machine's to which we had to pay in... alas we did not have our bank cards with us so this STROPPY YOUNG GAL came to show us what to do ,, this process took around 7---10 minutes and were told this is how they are operating now , if there had been a teller at that counter we would have been in and out in a couple of minutes ,BUT OH NO TECHNOLOGY IS THE WAY SHE SAID .. So again i am offering my advice if anyone wants it STAY CLEAR OF BARCLAY'S BANK WIGAN AS THEY HAVE NO TIME FOR PEOPLE OF A CERTAIN AGE GROUP ,Finally we were dismayed at the amount of stores closed /shut we used to love going to Wigan shopping a walk round but today it is so very sad and depressing we are utterly disappointed with what the clown council have let happen to this once proud town ,,,,,,,,GB.

Started: 17th Sep 2021 at 15:32

Posted by: Tommy Two Stroke (9478)

Naughty Bank

Replied: 17th Sep 2021 at 18:37

Posted by: PeterP (9313)

Papers a bit slow on the uptake. Full page story in the Daily Mail today

Replied: 3rd Nov 2021 at 10:05

Posted by: annemarie (260)

Barclays uk bank my late mum used it and I had power of attorney but they held on to her money as long as they could even though they knew me never use them

Replied: 8th Mar 2022 at 21:46

Posted by: linma (2753)

Best branch Chorley you speak to a member of staff face to face at the counter.

Replied: 9th Mar 2022 at 06:35

Posted by: PeterP (9313)

Barclays bank must have lost a lot of custom, Like a lot of the big banks they don't want your savings We have just had two ISA's mature which were paying 1-8%.If we did nothing the bank would put the money into an account paying 0-05% and if we wanted to start two new ISA's then they would pay 0-50% for three years . We transferred out and managed to get 1-2% elsewhere. Same with their Blues Reward used to pay in £4 and get £7 back per month. In April my payment will go up to £5 but due to me only having the two direct debits to qualify they will only pay £5 into my blue rewards account. We have also transferred money from our current accounts elsewhere to get an higher rate. We have a meeting with the bank on Saturday Morning to sort a few things out and if we are not happy with the outcome MAY after 45 years close our accounts,

Replied: 9th Mar 2022 at 07:10

Posted by: ena malcup (960)

Replied: 11th Mar 2022 at 18:00

Posted by: PeterP (9313)

Ena Barclays used to have mini biro's with no tops. i bet thousands of them ended up in the bookies

Replied: 11th Mar 2022 at 19:16

Posted by: Owd Codger (626)

If you have got a branch where you can speak to a human being, you are very lucky.

Thanks to a Chairman of our bank making some bad financial decisions which lost the bank a lot of money, they closed the majority of their branches a made hundreds of their loyal staff redundant to recover the losses.

Now, if I want to conduct any business at a branch, I have got to go to Bolton, Liverpool or Manchester.

Why have we not changed banks, simply because despite what happened to branches, it is the best bank we have been in.

Replied: 20th Mar 2022 at 07:06

Posted by: PeterP (9313)

Owd Codger a few years ago they were shutting the last of the banks down in a town which also had no hole in the walls when pressed about this a spokesperson said that no one would be more than 15 miles from a bank if they wished to use oneSay that quick and we have Liverpool one way and Manchester the other roughly that distance.

Replied: 20th Mar 2022 at 10:17

Posted by: Owd Codger (626)

It is all very well having internet banking, but not so good when wanting a large amount of cash and the nearest branch of your bank is miles away from where you live.

Replied: 23rd Mar 2022 at 10:17

Posted by: PeterP (9313)

Went to the bank on Friday to transfer an ISA to another bank. Was told it only matured that day would leave it till Tuesday to be sorted. Parting shot was call in any time on Tuesday, At 11-00am on Tuesday we arrived at the bank and the floor walker member of staff told us we needed an appointment, I told her we were told to turn us anytime and would be seen too, She then said go for a walk round Wigan and we would be contacted with an appointment. I asked how was she going to contact me has I did not have a phone Another member of staff said her 11-00 appointment had not turned up and dealt with us. The service by the bank was crap and I even considered closing our accounts down and moving to another bank

Replied: 28th Apr 2022 at 07:53

Posted by: ena malcup (960)

Barclays seem to have such a bad reputation: I am surprised anyone choses to do business with them.

Replied: 28th Apr 2022 at 16:18

Posted by: PeterP (9313)

All the banks must be has bad as each other. When I tried to transfer the ISA to another bank Barclays could not transfer the money because the account at the other bank had been closed. It was because I had opened the account but not put any money in due to waiting for the ISA to mature Came home and opened another account with the VM bank every thing allegedly on line banking (I had transfered my ISA into my current account) Took me about 15 mins to open this new account and once it was registered tried to transfer the money from Barclays to VM. Guess what it gave me a sort code and reference number to take to Barclays so they could transfer the money so much for on line bankingIn the end I sent them a cheque which cleared in 3 days and the money ended up where I wanted it

Replied: 8th May 2022 at 09:50

Posted by: dougie (4807) 

We changed from Barclay's when the one in town closed to the T.S.B, in town had to problems so far , we only use our Debit Card in the bank or machines to get cash, other than that we live on our Credit card and pay it off every month but the interest rate is only 6,75% if we did not clear it,

That's the way we did in the 70s so why change, there was only one card then for everything a credit card, so I say use it or loose it it works just the same as a debit card and no one goes into your bank account only the machine

Replied: 10th May 2022 at 21:05

Posted by: PeterP (9313)

Dougie we have no problems with our cards or D/Debits . The problem is the bank not telling us that we needed an appointment to move money to another bank [V Barclays are not paying a good interest rate quoted 0.5% were other banks are paying between 1.5% and 1.85% so we wanted to move our money elsewhere We now only have our joint account and the boss also has her own account from when she worked now for her state pension with Barclays

Replied: 11th May 2022 at 09:16

Posted by: ena malcup (960)

I seem to recall people telling horror stories about their experiences with Barclays ever since I was a child.

My dad banked with them: not sure but they may have then been the only bank in Ashton, leastways, I do not recall any other.

Soon as I was old enough to need a bank, I chose District Bank on Wallgate, Wigan.

For some years, my former other half was a Barclays customer. They were forever screwing up. She often received a case of wine from them as an apology for their errors. It appeared to be sufficient to motivate her to remain a customer.

Some people are easily bought!

Replied: 11th May 2022 at 23:18

Posted by: PeterP (9313)

Just looked at my wife's bank statement online and she has closed her ISA accounts down and transfered her money elsewhere. I looked at one of her closed ISA'S and it was set up for help to buyscheme. We have not had a mortgage since1993 so do not know why the bank set this ISA up. I have double checked her money and she did not gain any interest from this.

Replied: 12th May 2022 at 20:55

 

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