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Any1 Having trouble with Virgin Media??

Started by: wiganer516 (5590) 

I recently have had a series of problems with both my internet and television supplied by virgin media, on 1 occassion i called there tech help for my tv service to be fixed and i was on hold for 1 hour and ended up being transfered to 8 different departments including call centres in india who either had trouble understanding me or i had trouble understanding them. another occassion my internet packed up again i called 11 times i rang in the space of 40 minutes twice i was told i dont have an account with virgin, and 6 times i was on hold and then i was disconnected. eventually i was informed there was a problem in my area.

Any1 else had problems since virgin took over telewest??

Started: 7th Apr 2007 at 07:54

Posted by: robbie (inactive)

Yes and helpful they are not. =

Replied: 7th Apr 2007 at 07:57

Posted by: aussie roy (2574) 

Ohh!!! I thought you were talking about a rival to the other "Virgin".

Replied: 7th Apr 2007 at 08:04

Posted by: aitch (5487) 

I rang Virgin media up about all the special offers they seem to be handing out, I told them I had telephone, broadband, and television off them and was paying £46 pound a month for the privilege, while new customers were being quoted £10 less, so I was considering going over to Sky, well I wont tell you anything else but I will no longer be going to Sky!!!

Replied: 7th Apr 2007 at 23:01

Posted by: empress (9667) 

I aint had any probs, but they have reduced my bill after a call from other half questioning how much we were paying........got a good deal like aitch

Replied: 7th Apr 2007 at 23:20

Posted by: levi1962 (3577) 

tell em ur moving to Bt for ur phone service let BT inform Virgin for u a couple or so days later u get a phone call from Virgin i did it and got my broadband for a tenner a month for the next twelve months beats paying eighteen quid any day mind u i cant remember the last time i paid full price for it although as BT are now getting cheaper than virgin i may follow through next time and sway to BT mind u i couldnt go back to cable tv after having sky tv not enough channels in the cable packages for me now

Replied: 8th Apr 2007 at 03:27

Posted by: wiganer516 (5590) 

i had an excellent deal of virgin media when they 1st took over i cant grumble at all al the package and price my gripe is the call centres and being put on hold for nearly an hour b4 they cut u off

Replied: 8th Apr 2007 at 21:10

Posted by: reddi8 (1107)

I told Virgin media I could no longer afford their services and was going back to Telewest. I had my bill reduced almost by half and then given some very good deals. I think their call centre in India a joke, I only wanted to pay a bill but he couldn`t understand.

Replied: 9th Apr 2007 at 07:21

Posted by: aitch (5487) 

I thought virgin media and telewest were one and the same, I have always been with telewest, never changed but now get my bills from virgin media ???

Replied: 9th Apr 2007 at 09:34

Posted by: ©art© (6154)

Telewest was taken over by NTL(NTHell), who sold out to Virgin. I've sent the letter provided by "Watchdog" BBC. They've been on the phone twice to try a bit of persuasion, but we're standing fast. It may be interesting to see the result!
If they don't come up with owt satisfactory............I'm gone-->

Replied: 9th Apr 2007 at 10:14

 

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