Any1 Having trouble with Virgin Media??
I recently have had a series of problems with both my internet and television supplied by virgin media, on 1 occassion i called there tech help for my tv service to be fixed and i was on hold for 1 hour and ended up being transfered to 8 different departments including call centres in india who either had trouble understanding me or i had trouble understanding them. another occassion my internet packed up again i called 11 times i rang in the space of 40 minutes twice i was told i dont have an account with virgin, and 6 times i was on hold and then i was disconnected. eventually i was informed there was a problem in my area.
Any1 else had problems since virgin took over telewest??
Started: 7th Apr 2007 at 07:54
Ohh!!! I thought you were talking about a rival to the other "Virgin".
Replied: 7th Apr 2007 at 08:04
I rang Virgin media up about all the special offers they seem to be handing out, I told them I had telephone, broadband, and television off them and was paying £46 pound a month for the privilege, while new customers were being quoted £10 less, so I was considering going over to Sky, well I wont tell you anything else but I will no longer be going to Sky!!!
Replied: 7th Apr 2007 at 23:01
I aint had any probs, but they have reduced my bill after a call from other half questioning how much we were paying........got a good deal like aitch
Replied: 7th Apr 2007 at 23:20
tell em ur moving to Bt for ur phone service let BT inform Virgin for u a couple or so days later u get a phone call from Virgin i did it and got my broadband for a tenner a month for the next twelve months beats paying eighteen quid any day mind u i cant remember the last time i paid full price for it although as BT are now getting cheaper than virgin i may follow through next time and sway to BT mind u i couldnt go back to cable tv after having sky tv not enough channels in the cable packages for me now
Replied: 8th Apr 2007 at 03:27
i had an excellent deal of virgin media when they 1st took over i cant grumble at all al the package and price my gripe is the call centres and being put on hold for nearly an hour b4 they cut u off
Replied: 8th Apr 2007 at 21:10
I told Virgin media I could no longer afford their services and was going back to Telewest. I had my bill reduced almost by half and then given some very good deals. I think their call centre in India a joke, I only wanted to pay a bill but he couldn`t understand.
Replied: 9th Apr 2007 at 07:21
I thought virgin media and telewest were one and the same, I have always been with telewest, never changed but now get my bills from virgin media ???
Replied: 9th Apr 2007 at 09:34
Telewest was taken over by NTL(NTHell), who sold out to Virgin. I've sent the letter provided by "Watchdog" BBC. They've been on the phone twice to try a bit of persuasion, but we're standing fast. It may be interesting to see the result!
If they don't come up with owt satisfactory............I'm gone-->
Replied: 9th Apr 2007 at 10:14