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General   (General discussion, talk about anything.)

Started by: tonker (23947) 

.... Is THIS Legal?

Today, I've ordered a clutch kit from a company in Blackpool.
Their website shows this ....

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THIS PACKAGE CONTAINS THE FOLLOWING:

-BRAND NEW SINGLE MASS FLYWHEEL (BALANCED WITH LIFETIME WARRANTY)

-BRAND NEW CLUTCH PRESSURE PLATE (4 YEARS/ 40,000 MILE WARRANTY)

-BRAND NEW CLUTCH DRIVEN PLATE (4 YEARS/ 40,000 MILE WARRANTY)

-BRAND NEW CLUTCH RELEASE BEARING (4 YEARS/ 40,000 MILE WARRANTY)

-BRAND NEW COMPLETE SET OF FLYWHEEL BOLTS

-BRAND NEW COMPLETE SET OF CLUTCH BOLTS

FOR THE FOLLOWING MODELS OF VEHICLE:

-VOLKSWAGEN TOURAN 1.9 TDI (YEARS 2003 TO 2010)

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So far, so good. Can't complain about that guarantee!
Ordered over the phone and paid extra for next day delivery.
Then I got an e-mail, confirming the order and an invoice for the money I'd paid.
And this is what it says .....

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"Dear valued Customer,

Please find attached a copy of the Sales Invoice relating to your recent purchase, which confirms the non-transferable Contract of Sale between you as buyer, and us as seller. Please retain a copy of this invoice for your records.

The Goods are covered by our standard six months unlimited mileage warranty; however, you are invited to lengthen your warranty to two years or twenty-four thousand miles (whichever occurs first) for an additional cost of 12% of the net value of the Goods purchased, or four years or forty thousand miles (whichever occurs first) at an additional cost of 18% of the net value of the Goods purchased."

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When the clutch kit arrives, I'm going to put this before the Trading Standards and see what they say!
You see, I've used this company before and (me daft enough to keep paying them!) this won't be the first time I've had trouble with them.
Bloody wrong-uns they are!

Tomplum, if you read this, mention it to your Boff.
They're called 'Nationwide Clutch Distributors, UK'.

Replied: 1st Feb 2021 at 21:52

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