General   (General discussion, talk about anything.)

Started by: GOLDEN BEAR (4929) 

I would just like to inform anyone on this site tread very ,very carefully should you want to buy a suite from them make sure you get all in writing ,for i have had a problem with my settee and after a couple of visit's from them was told that the problem would be solved. But after a phone call today from them ,GUESS what they are now saying it is out of warranty ,but we reported the problem whilst under warranty ,and was told try NOT SITTING ON THE PROBLEM ! They are now saying that the fault does not come under warranty ( all foam under the fabric is wrinkled ) and thats the excuse from them that it's not covered when i was told it was .. SO AGAIN PLEASE BE VERY CAREFUL IF YOU ARE GOING TO CHANGE YOUR SUITE FROM THEM !!!!!GB

Replied: 18th May 2022 at 15:36

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