General (General discussion, talk about anything.)
Similar event. Our Virgin TV package was due to expire in March and move from a 18 month set fee of 90 pounds per month to the going rate for our package 120 per month. I rang them up to see if there were any deals going as per the previous transaction. I was told there were deals available for new customers only. This went on for about 20 mins and , getting nowhere, I told the advisor i'd be jumping ship. 2 days later, no comeback, so off to town and a discussion at Carphone Warehouse where a deal was agreed to move to Sky with the same package for 79.99 per month. Details were taken and they said to come back the next day and they'd sort my phone out too and contact Virgin to inform them of the switch. Lo and behold, the Morning after I get a phone call from Virgin who asked why I was leaving ? After telling them they put me through to the " Loyalty Department " who, after a brief discussion about who could do what for how much, sorted me a fee of 66.90 fixed for 12 months, same package, and to ring back when this was due to expire, they would contact Sky and exercise my 14 day cooling off option. So we are 24 pounds better off than the original deal, 53 pounds better off than what they wanted to charge us and nearly 15 pounds better off than the new Sky deal ?? Who's ever heard of a Loyalty Department ? I kid you not.
Replied: 20th Oct 2021 at 08:18