Any1 Having trouble with Virgin Media??

I recently have had a series of problems with both my internet and television supplied by virgin media, on 1 occassion i called there tech help for my tv service to be fixed and i was on hold for 1 hour and ended up being transfered to 8 different departments including call centres in india who either had trouble understanding me or i had trouble understanding them. another occassion my internet packed up again i called 11 times i rang in the space of 40 minutes twice i was told i dont have an account with virgin, and 6 times i was on hold and then i was disconnected. eventually i was informed there was a problem in my area.

Any1 else had problems since virgin took over telewest??

Yes and helpful they are not. =

Ohh!!! I thought you were talking about a rival to the other "Virgin".

I rang Virgin media up about all the special offers they seem to be handing out, I told them I had telephone, broadband, and television off them and was paying £46 pound a month for the privilege, while new customers were being quoted £10 less, so I was considering going over to Sky, well I wont tell you anything else but I will no longer be going to Sky!!!

I aint had any probs, but they have reduced my bill after a call from other half questioning how much we were paying........got a good deal like aitch

tell em ur moving to Bt for ur phone service let BT inform Virgin for u a couple or so days later u get a phone call from Virgin i did it and got my broadband for a tenner a month for the next twelve months beats paying eighteen quid any day mind u i cant remember the last time i paid full price for it although as BT are now getting cheaper than virgin i may follow through next time and sway to BT mind u i couldnt go back to cable tv after having sky tv not enough channels in the cable packages for me now

i had an excellent deal of virgin media when they 1st took over i cant grumble at all al the package and price my gripe is the call centres and being put on hold for nearly an hour b4 they cut u off

I told Virgin media I could no longer afford their services and was going back to Telewest. I had my bill reduced almost by half and then given some very good deals. I think their call centre in India a joke, I only wanted to pay a bill but he couldn`t understand.

I thought virgin media and telewest were one and the same, I have always been with telewest, never changed but now get my bills from virgin media ???

Telewest was taken over by NTL(NTHell), who sold out to Virgin. I've sent the letter provided by "Watchdog" BBC. They've been on the phone twice to try a bit of persuasion, but we're standing fast. It may be interesting to see the result!
If they don't come up with owt satisfactory............I'm gone-->